VAI Blog

An ERP is vital for scaling e-commerce because it unifies inventory, orders, finance, CRM, and supply chain into a single source of truth, but poor implementations trigger overselling, delays, bad customer experiences, and long-term competitive drag. Common mistakes include skipping rigorous requirements analysis, rushing or “dirty” data migration, choosing an ERP not built for e-commerce/multichannel, underinvesting in user training, weak integrations with storefront/payments/shipping, overlooking mobile/omnichannel needs, and neglecting change management. To avoid them, document processes and goals upfront, use experienced ERP/e-commerce consultants, prioritize proven integrations, train power users and staff before and after go-live, and run phased pilots with robust testing and data validation under a formal change-management plan. Post-launch, keep momentum with periodic system audits, ongoing training, and analytics-driven optimization so ERP becomes a scalable growth engine rather than a bottleneck.